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Privacy Policy

Last update: 2025-11-15

Welcome to Sijilicare.

At Sijilicare, we are committed to protecting your privacy and securing your medical data. This policy explains how we collect, use, and safeguard your information, and outlines your rights and our legal authority in today’s digital landscape.

By using our platform, whether via mobile app, web browser, or website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a. Clinic Information

  • Clinic name
  • Clinic address
  • Clinic coordinates
  • Clinic email
  • Clinic phone number
  • Number of users (doctors and medical staff)
  • Number of patients (for statistical purposes)
  • Number of procedures (for statistical purposes)

b. Personal Information

  • Name

  • Email

  • Phone Number

  • Address

  • Health Information (if provided through forms)

c. Non-Personal Information

  • Browser type and version

  • IP address

  • Operating system

  • Visited pages and time spent

  • Device type used

These data may be collected through in-app forms or user interactions with our services or devices.

2. Purpose of Data Collection and Use

We use the information we collect to:

  • Ensure your clinic is subscribed to the appropriate plan based on staff count
  • Provide and manage our services, including responding to inquiries
  • Improve platform performance and personalize user experience
  • Send appointment confirmations or service updates
  • Support clinic management features (e.g., storage, archiving, scheduling, billing)
  • Comply with legal and technical obligations, and conduct security analyses

3. Sharing Information with Third Parties

We do not sell your personal data. However, we may share:

  • Registration data with services like payment gateways or cloud hosting providers
  • Trusted external providers (e.g., email marketing tools, hosting companies)
  • Healthcare professionals linked to our services
  • Legal authorities when required by law
  • Patient data is only shared with third parties upon user consent or legal requirement, and with assurances that the third party adheres to our security standards.

4. Legal Bases for Processing

  • Contract performance: to deliver the services you have subscribed to
  • Legal compliance: to meet data protection obligations
  • Legitimate interests: such as internal security and performance analysis, balanced with your rights
  • Explicit consent: for processing that requires it (e.g., sending marketing notifications)

5. Data Protection and Security

We take great care to protect your data using the latest security technologies to prevent unauthorized access, illegal use, alteration, or destruction of information.
However, a 100% guarantee of data security while in transit over the internet is not possible.
What we offer:
  • Encryption in transit and at rest (TLS for data in transit, AES‑256 for storage)
  • Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA)
  • Daily backups and disaster recovery plans for all infrastructure levels
  • Logging and monitoring to detect unauthorized activity
  • Regular security assessments, penetration tests, and incident response protocols including user notifications within defined timeframes

6. WhatsApp Messages

By entering patient numbers, you consent to us sending reminders and appointment confirmations via WhatsApp.
We use this service exclusively to facilitate communication between you and your patients and to enhance your experience on the platform.

7. Data Retention

We retain your data as long as your account remains active. After account termination, you can export your data within 30 days. Afterward, we will permanently delete your data unless legal or technical obligations require retention.

8. Your Rights

Depending on your location, you may have the right to:

  • Access: request a copy of your data

  • Rectify: correct inaccurate information
  • Erase: request deletion (subject to legal retention requirements)
  • Restrict processing: limit use in certain contexts
  • Object to processing (e.g., marketing)
  • Data portability: receive your data in a transferable format
  • Withdraw consent at any time without affecting lawful prior processing

To exercise these rights, please contact us at: [email protected]

9. Cookies

  • We use essential cookies required for platform functionality.
  • Additional cookies (analytics or advertising) are only used with your consent.
  • You can manage your cookie preferences in your account settings.

10. External Links

  • Our website may contain links to third-party sites.
  • We are not responsible for their content or privacy practices.

11. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from them.

12. Changes to the Privacy Policy

We may update this policy as needed. Significant changes will be communicated via email or platform notification. Continuing to use the service signifies acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this policy, please contact us:

📧 Email: [email protected]
In-app support: responses within 48 hours