Effective Date: 2025-07-01
Welcome to Sijilicare.
At Sijilicare, we are committed to protecting your privacy and securing your medical data. This policy explains how we collect, use, and safeguard your information, and outlines your rights and our legal authority in today’s digital landscape.
By using our platform, whether via mobile app, web browser, or website, you agree to the terms of this policy.
We may collect the following types of information:
Clinic name
Clinic address
Clinic coordinates
Clinic email
Clinic phone number
Number of users (doctors and medical staff)
Number of patients (for statistical purposes)
Number of procedures (for statistical purposes)
Name
Phone Number
Address
Health Information (if provided through forms)
Browser type and version
IP address
Operating system
Visited pages and time spent
Device type used
These data may be collected through in-app forms or user interactions with our services or devices.
We use the information we collect to:
Ensure your clinic is subscribed to the appropriate plan based on staff count
Provide and manage our services, including responding to inquiries
Improve platform performance and personalize user experience
Send appointment confirmations or service updates
Support clinic management features (e.g., storage, archiving, scheduling, billing)
Comply with legal and technical obligations, and conduct security analyses
We do not sell your personal data. However, we may share:
Registration data with services like payment gateways or cloud hosting providers
Trusted external providers (e.g., email marketing tools, hosting companies)
Healthcare professionals linked to our services
Legal authorities when required by law
Patient data is only shared with third parties upon user consent or legal requirement, and with assurances that the third party adheres to our security standards.
Contract performance: to deliver the services you have subscribed to
Legal compliance: to meet data protection obligations
Legitimate interests: such as internal security and performance analysis, balanced with your rights
Explicit consent: for processing that requires it (e.g., sending marketing notifications)
Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA)
Daily backups and disaster recovery plans for all infrastructure levels
Logging and monitoring to detect unauthorized activity
Regular security assessments, penetration tests, and incident response protocols including user notifications within defined timeframes
We retain your data as long as your account remains active. After account termination, you can export your data within 30 days. Afterward, we will permanently delete your data unless legal or technical obligations require retention.
Depending on your location, you may have the right to:
Access: request a copy of your data
Rectify: correct inaccurate information
Erase: request deletion (subject to legal retention requirements)
Restrict processing: limit use in certain contexts
Object to processing (e.g., marketing)
Data portability: receive your data in a transferable format
To exercise these rights, please contact us at: [email protected]
Additional cookies (analytics or advertising) are only used with your consent.
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
Our services are not directed at children under 13, and we do not knowingly collect personal data from them.
We may update this policy as needed. Significant changes will be communicated via email or platform notification. Continuing to use the service signifies acceptance of the updated policy.
If you have any questions regarding this policy, please contact us:
📧 Email: [email protected]
In-app support: responses within 48 hours
© Sijilicare. 2025. All rights reserved.
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